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WELCOME TO A FANCY HAIR WORLD!

Extensions.Maintenance.Regrowth

WELCOME TO A FANCY HAIR WORLD!

Extensions.Maintenance.Regrowth

Exchange Policy

ALL HAIR EXTENSIONS, HAIR PRODUCTS, AND HAIR ACCESSORIES ARE FINAL SALE.

 

ONLINE exchanges are to be shipped to:

Fancy "I Know" Beauty & Wellness
3160 Main Street West
Snellville, Georgia 30078

 

Salon Location & Hours  (No Walk-ins ):

HOURS LOCATION

Wed-Fri 10am - 7pm

Sat 8am - 4pm

Meraki Salon

104 Mansell Circle

Roswell, Ga 30075

  • Email: info@fancyiknow.com

Digital Products

All digital products including webinars, courses, e-books, products are non-refundable.

If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.

Custom Products

All custom branding items including printed and digital are non-refundable.

If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.

Shipping

Note that purchases over $200 must be verified with proper physical photos of the customer’s ID as well as the card used for purchase before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions.

Orders over $150 will automatically have signature requirements and cannot be modified, so please plan accordingly.

Orders placed before 2 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.

We offer two shipping options:  1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping. 

Delivery times are based on the distance from our Atlanta warehouse.

Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.

Sorry, we do not take responsibility if USPS or FEDEX delays or damages of your package, as it is 100% out of our company’s control.

 

NO RETURNS on Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer for the following:

* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your refund will be processed, and an exchange will occur.


Late or missing refunds (if applicable)\
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Please contact us at info@fancyiknow.com with any questions or to place an order.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fancyiknow.com and send your item to: 3160 Main Street West (Stone Mountain Hwy. 78), snellville, GA, 30078, United States.

Shipping
To exchange your product, you should mail your product to: 3160 Main Street West (Stone Mountain Hwy. 78), snellville, GA, 30078, United States.

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.